Conflict Is The Key To Exceptional Teamwork

Five Behaviors model showing conflict as the second behavior listed after trust.

Conflict is the second behavior in the Five Behaviors model, an indication of the importance of dealing with it early on your path to exceptional teamwork.

People invest a lot of time and energy in avoiding conflict in the workplace. But debate is important for effective teams. Teams that engage in productive conflict tend to resolve issues faster and discover the best possible solutions. Plus, it’s much more effective than surface-level discussions, where challenging issues go unresolved.

Seeing conflict as a good thing allows us to expand and stretch ourselves and communicate better as a team.

Learn more about the 5Bs and contact us for solutions!

The Emotional Paycheck: What Matters Most To Today’s Workforce

Recent workplace survey data shows the importance of the “emotional paycheck” for every generation currently in the workforce. Benefits and flexibility matter most to today’s workers. And, for older generations, culture is king. More than money, people know how an organization’s culture can impact their well-being. This is why leadership development and EQ skills cannot be underestimated.

Research data shows for most generations in the workforce, culture is the key differentiator for creating happy workers, followed by flexibility.

The people parts of leadership are the most crucial, and new leaders need to be prepared or properly supported to tackle the challenge. Positive organizational cultures create an environment where employees feel valued, supported, and empowered, leading to higher levels of well-being both in and out of the workplace.

This research is great news for organizations. Although you may not have the money to pay people more, you absolutely have the power to improve your culture!

Emotional paychecks can go hand-in-hand with a healthy organizational culture to help improve retention and engagement. So, what are some examples of emotional perks that employers can offer?

  • Work-from-home flexibility
  • Alternative workday or work week structures, such as Flex Fridays
  • Home office stipends
  • Company phones
  • Gym memberships or stipends for exercise programs or apps
  • Continued education reimbursement
  • Transportation reimbursement

Ultimately, the task of creating a happy workforce falls on leadership. Need some support or guidance on how you can create not only a happy team, but a high-performing one? Reach out to us to chat about your unique needs and how our custom leadership and team trainings can help.

Tips For Improving Your Leadership And Culture In 2024

As organizations transition to 2024, how should they manage their teams? How can leaders prioritize soft skills and wellbeing, provide education, and support their talent? How can leaders secure results while being agile and open to new possibilities?

Based on our insights working with teams and surveys conducted by Wiley Workplace Intelligence, we’ve put together some tips for improving your leadership and ensuring your organizational culture thrives this year:

  1. Ensure effective manager and cross-functional communication: From 1-1 meetings to emails, town halls, and messaging apps, today’s teams communicate in many ways. The method for sharing organizational information can vary according to the number of teams involved, the hierarchy, and the organization’s mission and values. Regardless of how your team communicates, listening to the insights of your employees and making space for concerns, questions, and professional development are critical to making your people feel heard and valued. Effective communication can also help organizations improve engagement levels.
  2. Provide opportunities for upskilling: By offering leadership training and education for employees to expand their skills, organizations can demonstrate their commitment to their employees’ growth and development. Organizations will also save time and money by investing in their talent rather than hiring new employees.
  3. Seek understanding by leveraging proven tools: As teams evolve, they must know how to navigate change. Roles shift, teams undergo structural changes, and organizations often experience fast growth. Understanding your people and how they react to change will help you best support them during uncertain times. Assessments like Everything DiSC can help managers lead with a human approach and help teams work together more effectively.

Whatever challenges your teams may face in this new year, working on these three areas can give you a jumpstart into a happier and healthier organizational culture.

Need a little extra support and guidance? Choose us as your authorized partner for DiSC facilitation, or allow us to create a custom leadership development program based on your needs.

Reach Out Now



A happy team of people sit at a table during a meeting, looking productive.

Create High-Performing Teams With This Tool

High-performing teams are not luck of the draw, but they’re intentionally cultivated and shaped around shared goals and values. The Five Behaviors is a hierarchy of behaviors that when implemented, creates a team cohesion that will drive performance. Because the dynamics of a great team are largely the same, no matter your industry.

An effective team starts with a baseline of TRUST, and is one where your people can have productive debates and accountability without it destroying relationships or culture. Once you have a trusting team that can step outside their comfort zones, you can rally and motivate them around collective goals and outcomes, achieving a level of buy-in far beyond what you would have before.

The Five Behaviors of a Cohesive Team - Model Pyramid (from bottom to top): Trust, Conflict, Commitment, Accountability, and Results

Each stage of the Five Behaviors model or pyramid makes the next stage easier. From trust, to conflict, to commitment, to accountability, working through these first four stages together will equip your people with the skills and practice to overcome challenges and ultimately align to goals, achieving the final stage: results.

One of the greatest challenges to any team is the inattention to what it takes to achieve results. Bringing together everyone’s different personalities and work styles can be a challenge, but the payoff will be well worth the investment.

Having cohesive, high-performing teams is probably one of your greatest competitive advantages as an organization, so why not make it more of a focus?

As an authorized partner for the 5Bs, I can help you apply the personal development solution to your individual employees, or we can leverage the team development solution for empowering your already intact teams to work better together.

Reach out to me today to get more details. Contact MDR

#TeamBuilding #TeamDevelopment

Woman working from home on her computer

Is Virtual Teamwork Working for Your Team?

What does it mean to be an effective team?
For many companies and teams, it seems that working remotely has taken its toll on feeling connected as a team. Without solid teamwork skills in place, people can feel out of the loop with what’s happening on their team or in their organization. Many companies are now moving their teams back into the office, causing a second big shift in the workplace environment.

For those of you with a remote or hybrid team environment, what’s been your experience lately? Do you feel connected as a team? Are you able to engage in healthy debate or have the difficult conversations required to hold one another accountable? Do you feel a sense of team cohesion?

Whether virtual teamwork will continue to stay, or your organization is transitioning back to in-office work, effective communication and connection are at the heart of successful teamwork.

We can help your organization rethink its approach to teamwork. Powered by The Five Behaviors – Trust, Conflict, Commitment, Accountability, and Results – this training teaches participants the critical behaviors and interpersonal skills needed to work together effectively. Because ineffective teamwork is here to stay, unless as leaders we can equip our people with the skillsets they need to engage in productive behaviors and work toward common goals.

Learn more on our website: MDR: The Five Behaviors

#Teamwork #MakingtheDreamwork #TeamBuilding #AuthorizedPartner

How You Can Leverage Your Team’s Unique Dynamics for Improved Group Communication

Do you struggle to keep employees engaged in group settings? Do your team meetings tend to stall or are you left with more questions than answers after a group discussion?

Team cohesion depends on your people understanding one another and being able to communicate clearly, leading to more productive discussions, streamlined decision making, and a healthier culture.

Each organization has its own unique culture, and according to DiSC research, the strength of that culture depends on whether it was shaped with intention or left to develop on its own. Without guidance and a shared purpose, bad habits and poor communication can easily become the foundation of company culture.

This is where DiSC® on Catalyst comes in. Catalyst’s clever groups feature allows learners to check out their colleagues’ DiSC styles and learn strategies for working better across styles. Catalyst also provides unique group maps that you can build on your own, so that you can get context-specific tips on improving specific group dynamics.

Working in a hybrid or remote workplace? Not a problem – another feature of Catalyst is its increased support for virtual facilitation. With so many people working remotely, Catalyst has enhanced resources for facilitating DiSC sessions virtually. Materials support both virtual and in-person options.

Watch this video to learn more, and then visit us online to see how you can get started with your own simple DiSC assessment.

#TeamworkMakestheDreamwork #AuthorizedPartner #TeamTraining

Success Story: Building Vulnerability-Based Trust in a Team

Rather than avoid conflict and risk creating an environment of false harmony, where there is little trust or accountability, why not work on being vulnerable as a team, admitting our weaknesses, and rising together to accomplish organizational goals?

Easier said than done, we know, but with practice, leaders can create the safe space their team needs to address any tension, have the necessary conversations, engage in productive conflict, and hold each other accountable.

Once a team discovers the high impact that vulnerability-based trust has both at work and in their daily lives, the results can be transformational. As a leader, you have the opportunity to impact your organization’s culture and its bottom line, at the same time! Because trusting teams, vulnerable teams, and accountable teams will kick ass and achieve incredible results.

These tools are relevant for any type of team. Check out this success story from Total Construction, for example.

An Australia-based construction company, Total Construction was accustomed to aggressive internal competition. The team was without a doubt talented, but trying to outperform each other caused them to underperform as a group. “As a construction company, we spend so much time building the project, but not building the team that builds the project,” said CEO Jeff Jones.

Read more of their story here: 5Bs Success Story: Total Construction

#Meetthe5Bs #TrustingTeams #Accountability #CohesiveTeams

Embracing and Leveraging Team Conflict

While you may think conflict at work is a bad thing, it is in fact a highly effective tool for cohesive teams. When teams have a foundation of trust, they are more engaged and willing to collaborate to find a way forward. Without fear of rubbing each other the wrong way, healthy, trusting teams can share opinions freely, disagree with other team members, and talk through conflicts in order to find solutions.

Conflict is a key tenet of the Five Behaviors of Cohesive Teams. Teams who have experienced The Five Behaviors report that their working environments are safer and more enjoyable, and that as a consequence of the training, employee engagement has increased along with productivity.

Rethink your teamwork approach by leveraging this model. Call or DM us to learn more: MDR: Contact Us and keep an eye out for our next free virtual showcase: MDR: The Five Behaviors Virtual Showcases

#Meetthe5Bs #AuthorizedPartner #TrustingTeams

The Truth About Team Conflict

Productive conflict is a critical characteristic of cohesive, healthy teams. Contrary to popular belief, conflict is not bad for a team. If your team engages in little to no conflict, that could be a sign of artificial harmony. Where does your team lie on the conflict continuum?

Teams that trust one another aren’t afraid of speaking up and disagreeing with one another. Recognizing that your team benefits from hearing different perspectives and entertaining opposing ideas will be a game changer for your organization.

Learn more about how The Five Behaviors can help you encourage productive conflict: MDR: The Five Behaviors

What do your teams want right now? To be seen and heard.

Be a cheerleader for your team, leaders! It’s such a simple idea, but sadly, so often overlooked.

If you’re always pushing to get results but not telling your people why they are important and acknowledging the value they are bringing to the table, you’ll miss out on one of the best and most rewarding parts of leadership!

Reach out to us about how you can reconnect and create a culture of cooperation and cohesion.

#FiveBehaviors #Meetthe5Bs #Teamwork #MakingtheDreamwork #BetterTeamCultures #TrustingTeams #WonderfulArguments