With organizations having to adapt to a constantly changing world, the capacity to have effective conversations is more important than ever. Whether the topic of your conversation is delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, the reticence most of us feel about having challenging conversations can be overcome.
Challenging Conversations covers all of the most challenging, intence and emotionally charged types of conversations. Using a flexible five-step model, participants use work examples to practice new skills and have ample time for personal reflection on issues they face in their daily lives. These include speaking up without alienating the other person and being able to listen even if you are triggered by what you hear.
There are five interconnected steps to having a challenging conversation:
• A culture change that sets preferences for approaching difficult or conflict-ridden conversations
• A common language and approach for successfully managing challenging conversations
• Improved interpersonal communication skills through behavior modeling, practice, feedback, and coaching
• A deepening of managers’ competence and commitment to conduct challenging conversations
WHO SHOULD ATTEND?
Individuals in a supervisory or managerial role; all employees within the organization.
This program provides opportunities to build competence and commitment in preparing for and conducting challenging conversations. In an energizing, interactive, and safe environment, participants practice the types of challenging conversations that have become so much a part of daily life. Workplace situations are the key focus, but these skills are equally useful in managing difficult conversations with family and with others outside of work.