We define Legendary Service as consistently delivering ideal service that keeps customers coming back. With the cost of gaining a new customer being six to seven times more expensive than retaining an existing customer, the Legendary Service program provides a systematic approach that enables service to become the competitive edge for your organization.
The program is designed to focus on two audiences: a one-day workshop for all employees, since everyone has customers; and a half-day workshop for managers where leaders focus on the critical role and responsibility of implementing the company’s service culture through its employees, as well as crafting a plan on how to support their employees to better serve their customers.
EMPOWER EMPLOYEES. REDUCE COSTS. KEEP CUSTOMERS.
Build a brand and culture based on service
Lower cost of sales and increase revenue by using service as a differentor that people talk about on social media
Retain internal and external customers
Unleash a caring, customer-driven organization, known for consistently delivering Legendary Service
WHO CAN BENEFIT
Service providers and service champions who are faced with providing the framework and leadership to create an organization known for its Legendary Service.
DELIVERY METHOD – Legendary Service is designed to be delivered Face-to-Face.